Complete maintenance solutions | Smotly
Website maintenance & Technical support
Secure and optimize your site with our web maintenance and support service
Anticipate, secure, perform: Smotly watches over your site
Managing a website also means anticipating the unexpected, ensuring its security and guaranteeing its availability. At Smotly, our mission is simple: to free your mind by keeping your site up to date and protected, all year round.
Our maintenance and technical assistance services
Your website is a valuable investment that deserves constant protection and maintenance. At Smotly, we offer comprehensive technical maintenance solutions to ensure optimal performance, enhanced security and scalability of your online presence. Our team of certified experts will monitor, protect and optimize your site, whether it's developed on WordPress, Webflow, Strapi, Shopify or any other platform.
Proactivecorrection and monitoring
Our team monitors your site to quickly detect and resolve any malfunctions. We identify anomalies so that they don't impact your visitors or your SEO. This preventive approach ensures that your site is always up and running.
Responsive, personalized technical support
Benefit from dedicated email and telephone support for all your administrators. Our technical team answers your questions, solves your problems and guides you in the optimal use of your back-office. This personalized support allows you to save precious time and take full advantage of your platform's capabilities.
Regular security updates
We manage updates to your CMS, plugins and extensions to keep your site secure and compatible with the latest technologies. Each update is tested before deployment, eliminating the risk of incompatibility or malfunction after intervention.
Data backup and restoration plan
We implement a system of automatic backups of your entire site and its database. In the event of a technical incident, cyber-attack or human error, we can quickly restore your site to its previous functional state, minimizing the impact on your business.
Evolutions and developments
Beyond simple maintenance, we support you in the evolution of your site by adding new functionalities, pages or components. Our developers integrate these new features harmoniously, respecting your graphic charter and existing architecture, guaranteeing consistency and stability.
Why subscribe to website maintenance?
Enhanced security against cyber-attacks and hacking
An unmaintained site quickly becomes vulnerable to security flaws exploited by hackers. Our regular security updates protect your site against intrusions, data theft and malware. This protection preserves your reputation and the trust of your users.
Optimized performance and improved loading speed
Visitors abandon a slow site after waiting only a few seconds. Our maintenance includes regular performance optimization: image compression, database cleansing, code minification and cache configuration. These technical optimizations guarantee a fluid user experience that promotes engagement and conversions.
Better search engine optimization (SEO) and online visibility
Google favors secure, fast and technically efficient sites in its search results. Our technical maintenance contributes directly to your SEO strategy by ensuring that your site meets the technical requirements of search engines. As a result, you maintain your organic visibility and can even gradually improve your ranking.
Service continuity and maximum availability
Every minute of downtime can be costly in terms of lost sales and customer confidence. Our monitoring detects problems before they affect your visitors, while our regular backups enable rapid restoration in the event of an incident. This preventive approach minimizes service interruptions and preserves your sales.
Reduce long-term costs and protect your investment
Repairing a hacked site or solving a major problem costs significantly more than regular preventive maintenance.
Our offer maintenance and technical support
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Preventive and corrective maintenance for each project
We start with an in-depth exploration phase: brand analysis, competitor study, user interviews and definition of strategic objectives. Together, we create your priority personas to define the value proposition and the major axes to be integrated into user journeys. Miro, a collaborative tool, is generally used during this phase. This stage is essential and guides the entire design process.
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Flexible packages with day credit system
We structure your content in a logical and intuitive way. The tree structure, menu and site map are challenged to create a hierarchy of information that facilitates navigation and comprehension. This step optimizes the user experience and natural referencing.
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Customized analysis for a tailored solution
We design wireframes to visualize the structure and organization of your interfaces, followed by interactive prototypes to test user paths before development. We create the structure of identified pages according to their typology: single page or template page, which can be duplicated to highlight different information in a consistent manner.
Smotly web maintenance: expertise, responsiveness and results
Expertise multi-platform technical
Guaranteedresponsiveness and response times
In the event of an incident, our team responds quickly, with a guaranteed response time in line with your contract. Our prioritized ticket system and escalation process ensure that your requests are handled efficiently, even in emergency situations. This proven responsiveness minimizes downtime and protects your online business.
Preventive approach and proactive monitoring
Our methodology of continuous monitoring and preventive analysis enables us to identify and correct vulnerabilities before they impact your business. This proactive approach significantly reduces the risk of incidents, and gives you total peace of mind.
Customized solutions and budget flexibility
Our credit-day system gives you total flexibility in managing your maintenance. Whether you're a start-up, an SME or a major corporation, we adapt our formulas to your specific needs and budgetary constraints. This customization guarantees a service perfectly aligned with your objectives and optimized for your return on investment.
Frequently asked questions
Our most frequently asked questions
What types of site can you maintain?
We maintain sites developed on Shopify, Strapi, WordPress, Webflow, Bubble, Next.js and many other technologies. Our team masters the main CMS and frameworks on the market. Contact us for any specific requirements.
What is your response time in the event of a critical problem?
Each service level is clearly defined in your contract, with guaranteed SLAs (Service Level Agreements). We generally define 4 levels of requests: blocking, critical, major and minor. For each, the response time is adapted.
How does your daily credit system work?
Our system of day credits gives you a volume of prepaid hours, which you can use according to your needs: technical corrections, functional upgrades, performance optimizations or training. You consume these credits on demand, with transparent monitoring of your balance via our Monday collaborative table. This approach offers great flexibility and is perfectly suited to the fluctuating needs of companies.
Does maintenance include upgrades to my website?
Our maintenance contracts may include upgrades, depending on the package chosen. You can use your credits for specific developments, the addition of functions or the creation of new pages. For larger projects, we draw up a specific quotation, with preferential conditions for our maintenance contract customers.
How do you protect my site against piracy?
Our security approach is multi-layered: regular updates of CMS and plugins, monitoring of intrusion attempts, application firewall, security audits and immediate corrective action in the event of a detected vulnerability. We also implement a robust backup system to restore your site quickly in the event of an incident.
Do you offer maintenance contracts tailored to small businesses?
Absolutely! We offer formulas adapted to all company sizes, from very small businesses to major accounts.
What happens if I change maintenance providers?
We ensure a structured transition process: initial audit of your infrastructure, recovery of access and documentation, contact with your previous service provider if necessary, and gradual implementation of our monitoring tools. Our aim is to minimize disruption and ensure seamless service continuity during this transition period.
Can I get a detailed report on the work carried out?
Yes, transparency is at the heart of our approach. We can provide reports detailing all interventions carried out, time spent, problems identified and recommendations for improvement. These reports enable you to track the precise health of your site and the added value of our maintenance service.
Ready to put your site in the right hands?
Contact us for :
- A diagnosis of your current site
- A customized maintenance contract proposal
- A one-off solution to a technical problem
- Advice on optimizing your online presence
- Or any other need
