Maintenance in Operational Conditions - Third-Party Application Maintenance
Application maintenance (MCO - TMA) for sites & e-commerce
We watch over you, you move forward: MCO (Maintenance in Operational Conditions) for peace of mind, TMA (Third-Party Application Maintenance) to make your upgrades a reality with ease.
Continuous safety
Guaranteed availability - 99.5% SLA
Total transparency
Performance & evolution
MCO - Maintaining Operational Conditions
MCO has a simple objective: a site or application that is always functional, efficient and secure. We take care of CMS and stack updates, security patches, supervision and day-to-day operations to avoid incidents... or resolve them quickly when they do occur.
What we cover
CMS & stack
Strapi (minor upgrades), Shopify/Shopify Plus (theme/apps), WordPress/Webflow where applicable
Front-end (Next.js/SSR/SSG)
Safety & compliance
Patches, vulnerability scans, WAF/CDN, backups & restore tests RGPD/CMP (consent), access policies
Monitoring & performance
Uptime & alerting, logs & errors (Sentry), Core Web Vitals, slowness and peak loads
SEO & integrity
Sitemaps/hreflang, 404/500, redirect map, metadata integrity/schema.org, markup
Environments & releases
Staging aligned prod, CI/CD, release window, rollback plan, changelog
Our deliverables
- Update calendar
- Update
- Half-yearly report: performance, technical SEO, priority recommendations
- Incident/correction log
Service level agreement
smotly standard SLAs; contractually adjustable
Gravity
P1 review
Incident example
Site or store unavailable; active security breach; data corruption
Deadlines
Prise en charge : < 1 heure ouvrée (ou 30 min si astreinte)
Résolution : 4 h ouvrées pour rétablissement**
Communication
Slack/Teams + e-mail + D+1 recap
Gravity
Major P2
Incident example
Key function KO (checkout, lead form, CRM API); severe perf degradation (> 3 s LCP key page)
Deadlines
Prise en charge : < 2 h ouvrées
Résolution : 1 jour ouvré
Communication
Ticket + Slack/Teams + weekly recap
Gravity
Moderate P3
Incident example
Minor bug with no immediate business impact; non-blocking SEO/UX fix
Deadlines
Prise en charge : < 4 h ouvrées
Résolution : 5 jours ouvrés
Communication
Ticket + monthly summary
Gravity
Minor P4
Incident example
Request for content or wording adjustment, CSS minor
Deadlines
Prise en charge : < 1 jour ouvré
Résolution : Planifiée dans le sprint TMA en cours
Communication
Shared Board TMA
Communicate - Attract - Convert - Retain -
Strategy - Content - UX/UI - Development - SEO - IA
TMA - Third-party application maintenance (evolutions)
Smotly TMA is a managed, transparent upgrade program designed for SMEs and ETIs. On the basis of a fixed rate of credit-days, consumed in real time, each request is qualified, estimated (hourly granularity), scheduled and delivered via a shared dashboard (Monday), with no cumbersome estimates.
Backed by your SLAs and our methodology, TMA accelerates your time-to-market, secures quality and offers continuous visibility on progress and budget.
How does it work?
Package in days
Choice of packs (e.g. 6, 12, 20 days), valid for 12 months, renewable
Shared dashboard
Board Monday for simple, real-time status monitoring
Estimation & validation
Estimate in d/h (hourly granularity). You validate, we plan.
Execution & follow-up
Real-time time tracking, weekly highlights, PR/preview links, shared QA
Settlement & reporting
Credit decremented according to time actually used
Monthly report: used, work remaining, recommendations
Quick start-up, no need for systematic estimates
Cost based on actual time spent
Continuous prioritization according to your roadmap
Total transparency (job tracking, real time)
Formulas & rates
MCO and TMA are tailored to your stack, your risks and your pace of development.
MCO
Standard package
from
200/month
What's included :
- Minor updates
- Monitoring/alerting
- Tested backups & incident logs
- ALS incidents : P1, P2, P3
TMA - 6, 12 or 20-day pack
Credit days
from
*decreasing
800*€/day
What's included :
- Real-time project tracking (Monday access)
- Counting units: hour, half-day, day
- Real-time time tracking
- Priority planning
Agile project methodology
10 years of expertise, agility and responsiveness
Over ten years' experience has enabled us to develop our project management methodology.
🎯
01.
Framing & recovery
Securing the takeover and establishing governance
Deliverables: Recovery file, secure access, action plan
🎨
02.
Our tools
Organize monitoring and planning
Deliverables: Monday dashboard, CI/CD, monitoring
⚙️
03.
Run MCO
Continuous availability, security and performance.
Deliverables : Planning, supervision & reports, incident logs
🔗
04.
TMA developments
Deliver incremental evolutions on a fixed-price basis.
Deliverables: prioritized backlog, real-time credit-day tracking, preview
📊
05.
Steering & Reporting
Align decisions, budget and roadmap
Deliverables: CR, prioritized recos, upgrade plan
🚀
06.
Enhancements & safety
Learn, optimize, harden.
Deliverables: cost and performance optimization, automation, action plan
Why Smotly experts?
Multi-platform expertise
Transparency & agility
Credit days, shared dashboard, time tracking, reports
Multidisciplinary team
Integrations & AI
CRM/ERP/PIM/OMS, analytics/BI, AI agents & automations, let's exploit the areas for improvement and evolution together!
Frequently asked questions
All the information you need
MCO vs TMA: what's the difference?
MCO (Maintien en Conditions Opérationnelles) = operation, updates, security, supervision. TMA (Third-Party Application Maintenance) = optimizations & upgrades.
What is your turnaround time?
Incidents: selon SLA (ex: critique < 4 h ouvrées). Évolutions TMA: selon priorité/charge, généralement planifiées sous 1 à 5 j ouvrés.
How do TMA day credits work?
By packs (6/12/20 d), granularity by the hour, consumption in real time. Valid for 12 months, renewable.
What happens if the credits are not used?
Deferral possible according to contract.
Do you need access?
Yes, dedicated accounts and access policies (NDA). We respect your security rules/RGPD.
Do you still have questions?
Ask us your question by leaving us a message
